Revised 11/29/2021


  • We greatly respect your individual privacy We will never sell or give away your email address, or your other personal information
  • We will only email you about promotions, specials or news that are of interest to you based on your personal preferences
  • You may unsubscribe to remove your name and/or other information from our email list or any mailing list, or your child’s information from our Birthday Club mailing list, at any time

The Company’s Privacy Policy

Personal Preference Information

Coco’s Restaurants Inc., Carrows Restaurants, Inc., and their affiliates (collectively, the “Company”) only use Personal Preference Information (“PPI”) to offer their customers information and discounts on products and dining ideas that a customer has indicated they want to hear about.

PPI is collected by the Company when a customer voluntarily provides such information to the Company or one of its third party partners. PPI is personal information linked to individual, such as name, e-mail address, zip code, gender, birth date, anniversary date, or lifestyle and personal interest information. If you do not want your personal information collected, please do not submit it.

The Company collects PPI when users respond to an advertisement, survey, register for email announcements or newsletters, register for product or dining discounts, or enter a sweepstakes promoted by the Company or its partners. In addition, selected third-party partners of the Company will share personal information with the Company about their consumers that have consented to the sharing of their personal information with third parties.

The Company uses PPI to:

  • Ensure that customers receive products and information that they request;
  • Deliver permission-based direct marketing messages, email newsletters and email advertisements based on a customer’s expressed interests or on characteristics of similar customers; and
  • Deliver mailings or e-mail messages to those users that have submitted their e-mail addresses or postal addresses directly to the Company.

The Company does not collect sensitive personal information, such as medical information, personal information regarding sexual orientation or behavior, or personal credit information.

The Company may use a third party service provider to provide a product or service on its behalf that you have requested, such as email announcements, advertising, promotions or newsletters. The Company requires these service providers to agree to use personal information of subscribers only for the purposes of carrying out these operations and to adhere to the terms of this policy.

The Company, or a third party acting on its behalf, may monitor the readership levels of the Company’s HTML users to help identify aggregate trends in its service’s usage so the Company can be sure that it is doing everything possible to create products that are of the highest value to its customers. The Company may recognize when the email was opened, which URLs were clicked and some information about the message in which the URL was found to help identify aggregate trends in usage. The Company never shares information about individual usage.

Rewards and E-Club Information

The Company only collects certain personal identifying information from its Rewards and e-Club participants, such as first and last name, birth date, and mailing address. Personal identifying information of Rewards Club participants is collected by the Company when a customer voluntarily provides such information to the Company on his or her own behalf, or on behalf of his or her children.

The Company does not collect personal identifying information related to children under the age of 13 without proper parental consent. For purposes of joining the Company’s Birthday Club for children, the Company has provided a form on this website that may be printed, manually completed, and mailed to the Company at the address shown below. The form requires the signature of the child’s parent or guardian. If you do not want your child’s personal identifying information collected, please do not submit it.

Qualified adults may join the Company’s Rewards Club for adults by providing the requested personal identifying information on the on-line form found on our website or through our mobile app.

The Company may use internally personal identifying information provided by, or on behalf of, its Rewards Club members by including the members’ residence addresses in its marketing database for the purposes of distributing future promotional materials. However, only the Company and contractors involved in these distributions will have access to that information.

If you would like to remove personal identifying information for you or your child from our database at any time, please contact the Company at the address shown below or contact us at

Collected Data is Not Shared

The Company does not sell or transfer the ownership of any of its customer information to unrelated third parties. The Company does not provide anyone access to its Rewards Club information, except to provide residence information to third party contractors in connection with mass mailings, as described above. The Company provides its third party partners with access to PPI only on a very limited basis, and only with consent of its customers. Before any access is given to a third party partner, the Company also ensures that those partners with which it has contractual relationships publish and adhere to industry-standard privacy principles regarding the use of such information. In addition, the Company will provide access to collected PPI data only to those third-party partners that adhere to fair information practices for lawful, non-discriminatory purposes or the Online Privacy Alliance privacy principles.

The Company will not share a customer’s information with any third party if the customer indicates on the registration form or subsequent questionnaires the preference to limit the use of such information, or if such customer opts-out of the Company’s PPI databases or otherwise requests that the Company not share his or her information.

The Company will share or transfer ownership of its collected data if legally required to do so pursuant to law, court order or other governmental action. In addition, the Company may share its collected data with a third party in the event that the ownership of the Company is transferred to such third party via an acquisition, merger, sale of assets or otherwise.


The Company gives its users access to the PPI that it has collected. Any user may verify the personal data that the Company has in its PPI database or make corrections to such personal information. You can review and change your personal information by logging into the App and visiting your account profile page. In addition, any customer may submit a request to the Company for the purposes of reviewing his or her own Rewards Club data on file with the Company, or that of his or her children. In order to fully protect the integrity and security of your personal information, and that of your children, requests to review, correct, or delete such information must be provided to the Company online at or via registered mail to the following address:

Coco’s Bakery and Carrows Restaurants
9400 SW Gemini Drive, Beaverton, OR 97008

Your correspondence must disclose all forms of PPI including your name, complete street address, city, state, ZIP code and e-mail addresses. If you are inquiring about a Rewards Club file, your correspondence must disclose the Rewards Club member’s name, email address and birth-date. The Company will provide users with a copy of their PPI, and/or other information, via email or registered mail to the legal address of the identified user from which the registered mail was received.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from our Sites, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of our Sites.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this page to check for any changes.

Copyright © Coco’s Bakery 2021 and © Carrows 2021. All Rights Reserved.